Shipping policy

Shipping Policy

Order Processing

  • Orders are processed within [1–2 business days] after payment is verified.
  • Orders placed on weekends or holidays begin processing on the next business day.
  • During high-volume periods (drops, sales, holidays), processing may take an additional [1–3 business days].

Shipping Options and Estimated Delivery

  • United States:
    • Standard: [3–6 business days]
    • Expedited: [2–3 business days]
    • Express: [1–2 business days]
  • International:
    • Standard: [7–14 business days]
    • Expedited: [3–7 business days]

Estimates begin after your order ships, not at checkout. Delivery timelines are estimates and may be affected by carrier delays, weather, or customs.

Shipping Rates

  • Rates are calculated at checkout based on destination, service, and order weight/volume.
  • Free shipping: [e.g., U.S. orders over $60 ship free via Standard].
  • Duties and taxes: International orders may incur VAT/GST, duties, or fees upon delivery—these are the customer’s responsibility unless stated otherwise.

Order Tracking

  • You’ll receive a shipping confirmation email with a tracking number once your order ships.
  • Tracking updates may take up to 24–48 hours to appear after the label is created.

Address Accuracy

  • Please ensure your shipping address is complete and accurate (including apartment/suite numbers).
  • We are not responsible for packages lost due to incorrect or incomplete addresses provided at checkout.
  • If you need to update your address, contact us at [Daedae.Vesey@gmail.com] within [1 hour] of placing your order; we’ll do our best, but changes aren’t guaranteed once processing begins.

Lost, Delayed, or Stolen Packages

  • If tracking shows “Delivered” but you can’t locate your package, please:
    1. Check with household members, neighbors, and building management.
    2. Look for a notice of attempted delivery or alternate pickup location.
    3. Wait 24–48 hours, as carriers sometimes mark delivered early.
  • If still missing, contact us at [Daedae.vesey@gmail.com] and your carrier to start a trace. We’ll assist with next steps.
  • We are not liable for theft after delivery confirmation; consider selecting a signed-for service at checkout if available.

Preorders and Made-to-Order Items

  • Preorder or made-to-order pieces ship on or before the estimated ship window listed on the product page: [e.g., ships between Aug 15–Aug 25].
  • Orders containing in-stock and preorder items may ship together on the later date unless you choose split shipping at checkout (additional charges may apply).

Split Shipments

  • To get in-stock items sooner, we may ship your order in multiple packages at no extra cost when feasible. You’ll receive separate tracking emails for each shipment.

International Customs and Entry Requirements

  • Customs processing times vary by country and may extend delivery by [3–10 business days].
  • If a package is refused due to duties/taxes, original shipping charges are nonrefundable and return shipping fees may be deducted from any refund, subject to our Return Policy.

Undeliverable Returns

  • Packages returned to us as undeliverable or unclaimed will be refunded minus original shipping and any return-to-sender fees, or reshipped upon request with a new shipping charge.

Packaging and Sustainability

  • We use [recyclable/compostable] mailers and minimal packaging where possible. Special requests (gift notes, reduced packaging) can be added at checkout.

Order Changes and Cancellations

  • We can accept change or cancel requests within [1 hour] of purchase for standard items.
  • Preorders and made-to-order items may be final sale and cannot be canceled once production begins—see product page details.

Holidays and Blackout Dates

  • Carriers may not pick up or deliver on federal holidays. Expect additional transit time around peak seasons.

Contact

  • Questions? Email us at [Daedae.vesey@gmail.com] or message us on [@_34daedae]. Please include your order number.

Last updated: [ 07/7/2026]

If you share your locations, carriers, and thresholds (e.g., free shipping minimum), I can tailor this to your exact setup and add any carrier-specific details.